Floorwalking, is a method of IT training where the trainer moves around responding to individual queries, problems, tasks and work-related issues, supporting staff. Typically, floorwalking takes place immediately after a software installation or upgrade when support is needed.

Floorwalking is a flexible and cost-effective means of training staff who cannot be released from their daily duties for long periods, and for those who require immediate answers to real-life IT problems. Qualified trainers can provide immediate assistance to problems as they arise, whilst at the same time making sure you are using the full power of the software to increase productivity by reducing the time and effort spent on those tedious tasks.

Floorwalking is very effective when supporting new versions of software or operating system as the trainer is able to provide appropriate solutions to enquiries for organisations that don’t have a dedicated team to support the changes.

Who is floorwalking for?

Everyone within the organisation who uses Microsoft Office will benefit from floorwalking.

What are the benefits to you ?

  • Real-time problem solving.
  • Cost-effective training for those that need it the most.
  • Flexible training with minimal interruption to your work environment.
  • Supports new software releases.

Although they can be run independently of each other, combining demonstration sessions and floorwalking can prove to be a very successful combination.